Privacy Policy

By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.

What’s on the page

Privacy Policy

How your personal information is used by Internet Matters Limited

Internet Matters Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you of how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This will include any data you may provide through this website when you sign up for our newsletter, take part in an event, survey or competition or make a donation.

This notice, together with our website terms and conditions and our cookies policy tells you about how we collect, use and protect your personal information.

If you have any questions about this privacy notice, please contact the data privacy manager using the details set out below.

Contact details

  • Name: Paula Levett
  • Email address: [email protected]
  • Postal address: Ambassador House | 2nd floor | 75 St Michaels Street | London | W2 1QS

Data Controller

Internet Matters Limited is the controller and responsible for your personal data (collectively referred to as “Internet Matters”, “we”, “us” or “our” in this privacy policy).

Your duty to inform us of any changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How and when we collect data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your email address, first and last name, title by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:

  •  Subscribe for a newsletter;
  •  Register for an event;
  •  Enter a competition or survey;
  •  Request an enquiry;

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

  • Analytics providers such as Google, Social platforms such as Facebook;

How and why we use your personal data

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law. Most commonly, we will use your personal data in the following circumstances:

  • To register you for the newsletter: Necessary consent.
  • Asking you to take a survey: Necessary for our legitimate interests. To keep our records updated and to study how customers use our services.
  • To enable you to participate in a competition: Performance of a contract with you.
  • To record a donation from you: Necessary to make a record of your donation and with your consent, keep you updated on how your donation is being used. All donations completed online are handled securely by Stripe and we do not receive or store your credit or debit card details.
  • Administration: Where we need to perform the contract we are about to enter into or have entered into with you. Also, if you contact us with a query, we may use your personal information to provide you with a response.
  • Legal: Where we need to comply with a legal obligation.
  • To deliver relevant website content and advertisements: Necessary for our legitimate interests to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy.
  • To use data analytics: Necessary for our legitimate interests to define types of customers, to keep our website updated and relevant, to develop our business and to inform our customers.
  • To use your IP addresses: Necessary for our legitimate interests to avoid duplicate input and improve the users experience on the website.

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time].

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your information with?

We may have to share your personal data with parties such as Moove, who work closely with us to manage, develop and create content for the site.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How we protect your information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to request access, correction, erasure or restriction of processing your personal data please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


You can ask us to stop sending you messages at any time by clicking unsubscribe or by contacting us at any time. Where you opt-out of receiving these messages, this will not apply to personal data provided to us.

How to make a complaint or raise a concern

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Contact details:

  • Name: Paula Levett
  • Email address: [email protected]
  • Postal address: Ambassador House | 2nd floor | 75 St Michaels Street | London | W2 1QS

Changes to our privacy notice

We keep our privacy policy under regular review. This version was last updated on 21 September 2021. Historic versions can be obtained by contacting us.

Cookie Policy

To ensure all features of our website work properly, your computer, tablet or mobile needs to accept cookies. Our cookies don’t store your personal information but help us recognise you so we can offer you services more relevant to you.

Cookies will automatically be placed on your computer, tablet or mobile web browser when you visit an Internet Matters site and your use of our website services signifies your consent to our policy.

We also work with select partners that provide content for our website who will have their own cookie policies.

What are cookies?

Cookies are used by websites to help them run smoothly and ensure certain features work properly. Some of our advertisers also use cookies to display adverts that are more relevant to you.

Cookies cannot harm or scan your computer for private information stored on your hard drive.

When you visit an Internet Matters website, cookies will automatically be placed on your computer, tablet or mobile web browser. You can choose to disable or manage cookies anytime through your browser settings, however, if you do some features on the site may not work properly.

Types of cookies

  • Temporary Cookies: are sometimes called “session cookies” and are only stored on your computer until you close your browser. They help us to remember things you’ve selected on previous pages so you don’t have to re-enter information.
  • Persistent Cookies: These are stored on your browser for a fixed period (for example, 30 days), after which they are deleted. These cookies can help us remember preferences you may have made when returning to our website.

Cookies we use

  • Google Analytics(utma, utmb, utmc and utmz): We use this cookie to improve the users experience on the website. This cookie helps us understand the user’s journey on the website. For more information visit Google support page.
  • Youtube(VISITO R_INF O1_LIVE): To display videos we use YouTube, embedding the content into our websites. For more information visit Google support page.
  • Facebook Pixel(fbevents.js): Analytical cookies help us to optimize ads, build target audience and remarket to qualified leads. For more information visit Facebook support page
  • Pop up cookie(IP address): We use this cookie to segment our users on the website by teacher, student, and carer.
  • Mailchimp: We use this cookie to measure our campaign’s newsletter. For more information
  • Social Cookies: We use this cookie in the sidebar and footer of all pages to easily share the content from the website.
  • Yahoo’s Dot Pixel: ( We use this pixel, which is a piece of code that is placed on a web page (or multiple web pages). This then enables us to track certain user activities or events including Page visits and Interactions (such as clicking a button).

How do I turn cookies off?

You can choose to manage or disable cookies anytime through your browser settings. To find out more about cookies, visit or but if you do some parts of the site may not work properly.

Terms and Conditions

These terms and conditions set out how we, Internet Matters Limited (a company registered in England and Wales under company number 08822801 and whose registered office is Internet Matters, 6th Floor, One London Wall, London, EC2Y 5EB) will provide the Services, to you.

Copyright: This website and its contents are copyright Internet Matters, all rights reserved. No part of the site may be distributed or copied for any commercial purpose without express approval.


We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any information you disclose online. You accept the inherent security risks of providing the information over the internet and will not hold Internet Matters responsible for any breach of security unless this is due to the negligence or willful default of Internet Matters.

Copyright in text on this site

The text on the Internet Matters website may be reproduced free of charge in any format or medium, provided it is reproduced accurately, is not used in a misleading context, and our copyright is clearly acknowledged.

Internet Matters logos

The unauthorised use of the Internet Matters logos, or any third party logos accessed via this website, is not permitted.

Our logo is a registered trademark, therefore any organisation that wishes to refer to Internet Matters, or the Internet Matters website, must obtain prior consent from us by entering into a Trademark Licence Agreement.

Copyright in images and audio to this site

The images and audio on this website are, unless otherwise stated, copyright Internet Matters.

No other images on this site may be reproduced in any format other than for fair comment (e.g. screenshots used for illustration in a presentation) unless permission is granted by the Internet Matters press office.

Linking to this site

Internet Matters is happy to encourage hypertext links to our website, provided these are not intended to be used in a misleading context.

Linked sites

Some links on the Internet Matters website are intended to take you to other websites. We have no responsibility for the content of these linked websites and do not guarantee the links will work.

No endorsement or approval of any third parties or their advice, opinion, information, products or services is expressed or implied by any information on this site or by any hyperlinks to or from any third party websites or pages. Sites linked from the Internet Matters website are present only because they may contain helpful supplements to the data we publish. It is your responsibility to ensure that you read any terms and conditions and policies applicable to such third-party sites.

Virus protection

We make every effort to check material published on this website. We recommend you run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Data protection information

At Internet Matters, we will process the data from your specific feedback and comments. We may disclose this data to any person or organisation for the purposes for which it was collected or where the General Data Protection Regulation (GDPR) allows it. We will not forward information relating to you, as a data subject, to any unrelated third party.

Third-party advertising

We may allow other companies that are presenting and serving advertisements on the website to set and access their cookies on your computer. Please be aware that this activity is subject to their own privacy policies. Information about your visit to the website, such as the number of times you have viewed a particular advertisement (but not information about you, such as your name, address or any other personal information) may be used by these companies to decide which advertisements to serve to you.

More to Explore

See more advice and resources to help children stay safe online.